FAQ
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The things people ask most often. If yours is not here, just ask.
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Day to day support for staff and systems, with response targets written into the agreement.
Endpoint protection, patching, email security and the monitoring that ties them together.
Design, migration and ongoing management of servers, storage and cloud services.
Tested backups with a documented recovery time, not just a job that reports success.
Questions and answers
A flat monthly fee per user or per device, so cost does not rise with the number of tickets.
In most cases yes. The assessment says plainly where something should be replaced and why.
Response targets are set by severity and written into the agreement rather than promised informally.
Yes. Many arrangements are co-managed, covering the areas an internal team does not want to carry.
Documentation and administrative access belong to the client and are handed over in full.
Controls and evidence are supported for common frameworks; the audit itself stays with your auditor.